FAQs

Yes. Please contact our main number as soon as travel plans have been identified so that we can start working on matching you with a nurse as soon as possible.

Our nurses are most easily scheduled with 24 hours notice. However, most often we can accommodate same day visits. Starting same day 24/7 care may result in additional fees.

You can call us at 480-482-1891 or visit our website at https://navinurses.com/contact/ for more information. When you email or call, know that you will always be speaking with a registered nurse from the very start.

Yes! We collaborate with any care members you already have on board. Our nurses work closely with them to ensure that all of your needs are being met seamlessly. Even more important, we help coordinate care across all teams from your providers, therapies, specialists, caregiving teams, hospice, homehealth and so much more.

Home health is a service that is helpful and is covered by insurance, but sometimes the services provided by them are just not enough. For example, if your loved one is discharged from the hospital and has home health on board, many home health companies may not be able to see your loved one in-person for 3 or more days. Navi Nurses can provide supplemental care during that crucial time because we can often see patients the same day or the next day.

Home Health is sometimes referred to as “Skilled Care” and is a service for a 60-day period. Home health visits are often 2-3 times a week and can include nurses, physical therapists and other professionals like case managers. Home health is covered 100% by Medicare and oftentimes many other private or government insurances. If your loved one needs more care, Navi Nurses can help fill in. Navi Nurses can assist patients whether home health is on board or not and can range from companion care once a week for a minimum of an hour up to 24/7 care provided by a registered nurse. Private duty is not covered by Medicare, or any other healthcare insurance, however, it can be used in conjunction with long term care insurance (LTC).

Navi Nurses allows registered nurses to provide the highest quality patient-centered care possible.

Navi Nurses is a group of highly trained, caring, diverse, and professional Registered Nurses who are changing healthcare by providing direct access to comprehensive and holistic care on demand. We support patients through any transition in life with expert advocacy, patient/family education, care coordination, and hands on care.

ACH, credit card (All major carriers), wire transfers, HSA and FSA

Absolutely! Many times it is a family and friends who help pay for the care provided.

Yes.

You may cancel up to 24 hours before care is scheduled.

Unfortunately we do not take insurance, but will gladly accept HSA or FSA funds, and can work with long term care policy holders for coverage.

Our services are $125 per hour.

This is completely determined by you and your specific needs. You get to pick when and where is best for you. We offer packages that start from one hour of care to a nurse being with you around the clock care.

Yes. We pride ourselves in not only providing top of the line direct patient care, but also in advocating for our patients and being their eyes and ears when necessary. This includes going to doctors appointments, and even coming to check in on you while in the hospital. We can even drive you to appointments if you wish.

We review the experience of the nurse, references, their licensure, background checks, and malpractice insurance. Every nurse goes through a rigorous interview process where not only do we review their background and education, but ensure the nurses we bring aboard are nurses we would want working with our own families.

Yes!

Registered nurses and Caregivers have some overlap in a few activities they complete to help support patients and their families but Registered nurses are healthcare experts and clinicians. Nurses implement various measures designed to motivate, support, and teach patients, they implement treatments prescribed by your medical team, and collaborate with other healthcare providers such as your primary care doctor, nutritionist, therapists, and more. They can communicate with your physician, advocate for you, and help you understand how to participate in your care. Registered nurses are able to assess, take vitals, and they focus on the clinical piece of your healthcare, whereas caregivers focus on non-emergent activities and situations, and they don’t provide any type of healthcare or medical support, whereas registered nurses do.

Yes! We can give injections as long as you have an order from your provider

Yes. Our nurses represent years of experience in combination with over 15 specialties. We specifically match you with a nurse who will be able to provide the highest quality of care for your exact needs. We also combine nurse expertise to help cover multiple medical concerns if needed.

Our nurses are most easily scheduled with 24 hours notice. However, most often we can accommodate same day visits. Starting same day 24/7 care may result in additional fees.

We can typically book same day within 48 hours

We offer the following packages:

• If you would like the same nurse or small group of nurses to visit you every month to provide assessments, take you to your appointments and become your family nurse our subscription package is perfect for you! We provide a concierge service to connect you with a family nurse that sees you every month for 2 hours. Rest assured you
• Hourly care
• Around the clock nursing care

Navi Nurses can offer a minimum of 1 hour of care up to 24 hours of care

• Hourly care
• 24-Hour Care
• Specialty Care
• Senior Care
• Cosmetic Surgery Care
• Post Op Care
• Hotel Care
• Hospice Care
• Home Care

Yes. Please contact our main number as soon as travel plans have been identified so that we can start working on matching you with a nurse asap.

We serve the Phoenix Metro area but if you’re still unsure, please don’t hesitate to ask. We’re always onboarding nurses around the valley!

We’re located in Arizona.

Yes, we can!

If you don’t have a ride home and you are able to walk, use a cane, or walker then your nurse can take you home.

If you have a ride

You can call us at 480-482-1891 or visit our website at https://navinurses.com/contact/ for more information. When you email or call, know that you will always be speaking with a registered nurse from the very start.

Call or email, complete an initial intake with a registered nurse to obtain pertinent information, then you will receive a digital contract and invoice. Once that is complete, scheduling occurs and our coordinator will call you to confirm times.

Yes! We collaborate with any care members you already have on board. Our nurses work closely with them to ensure that all of your needs are being met seamlessly. Even more important, we help coordinate all the care across everyone.

To make sure we’re all on the same page

Yes! We always circle back to your own provider team. We think continuity of care is so important.

Yes! You can give our information to your team at the hospital such as the registered nurse caring for you, their charge or lead nurse or the case manager or social worker.

We do!

Our nurses are clinical experts and they care for you and your loved one holistically – like they would for a family member.

We work with you and your loved ones to develop a plan to best communicate any updates after we provide care. Whether it’s by phone call from our charge nurses, an email, a text, or in-person. We also work with you to develop the frequency of communication – daily, weekly or any timeframe that works best for you all. Navi Nurses is incredibly flexible and we focus on what works best for you and your family members.

If you would like us to update your family members, we would be more than happy to!

No, they do not have to be present.

Yes!