Concierge Nursing for Families Who Want Peace of Mind
Our concierge nursing services provide hospital-level expertise through personalized, one-on-one clinical support—liberated from the rigid limitations of insurance-led care.
The word "concierge" originally comes from the hospitality industry. It means highly personalized, on-demand service built entirely around you.
Applied to nursing services, you get personalized care built around what you and your family truly need to heal, recover, and feel safe at home.
Every care plan in our concierge nursing services starts with one question: what's most important to you & your family right now?
01Expert-level care at home
02Co-created care plans around your goals
03Advocacy and care coordination
04Private pay, transparent rates, no hidden fees
05No limitations from insurance coverage
HOW WE CAN HELP YOU & YOUR FAMILY
Concierge Nursing Services
Every individual’s situation is different. Concierge nursing allows care to adapt to you and your family when recovery, medical needs, and levels of support change daily.
Care Services — Navi Nurses
Post Surgery Care
The transition home after surgery is one of the highest-risk windows in your recovery.
We’re available for private in home caregiving 24 hrs a day, 7 days a week
We offer flexible visit schedules so clients receive support at a pace that feels right for their everyday life. Each visit is a minimum of one hour, with the option to schedule multi-hour appointments when more extensive care is needed.
Weekly Visits
A consistent, once-a-week touchpoint to stay connected, review how things are going, and ensure the client’s health needs remain on track.
Weekly Visits
Daily Visits
A once-a-day visit creates a predictable routine and ongoing support throughout the week.
Daily Visits
Twice Daily Visits
Morning and evening visits that provide regular touchpoints across the day, offering steady continuity and reassurance.
Twice Daily Visits
Overnight
A continuous, through-the-night presence for clients who need consistent monitoring, timely support, or assistance during overnight hours.
Overnight
Travel
Flexible nursing support that accompanies the client wherever they need to go.
Most families come to us after feeling overwhelmed by confusing coverage rules or realizing that insurance-based home health just isn’t enough support for what their loved one truly needs. So we keep things simple and transparent: Navi is a private-pay model with straightforward hourly rates, no hidden fees, and care plans shaped around your actual needs,we’re free from the limitations insurance demands. You decide how often you want a nurse in the home, and we help you build a plan that fits your goals, your budget, and the level of support that feels right for your family.
Reach out by phone, email, or our online form. A member of our care coordination team will answer your questions and gather essential details about you or your loved one's condition and goals.
Co-Create Your Care Plan
Together, we'll design a personalized plan that outlines the level of support needed, ranging from one-time visits to full 24-hour assistance. Your input is taken into consideration every step of the way.
Match With a Navi Nurse
Our hand-picked private duty nurses and caregivers have the expertise and skills to support optimal health outcomes. We'll thoughtfully pair you with the people who can care for you and your family best.
Receive Expert Care at Home
Your nurse or caretaker arrives fully briefed on your care plan and begins providing premium care at home. Behind the scenes, our team remains in close communication to ensure adjustments are made as your needs evolve.
More often than not, standard home health feels insufficient
We know, because most families with standard home health have told us they feel like they’re "free-falling" after a hospital discharge or new health challenge, with little to no support. Home health is an insurance-driven, task-focused model with visits lasting only 30-60 minutes, a few times per week. It often leaves families responsible for managing multiple medications and complex medical tasks they weren't trained to handle.
But unlike home health, concierge nursing is not limited by insurance constraints or standardized visit schedules. Our services bring hospital-level expertise right to your home exactly when you need it and for as long as you need it, putting you back in the driver’s seat of your own health journey.
You want to recover at home with professional medical support
You're trying to avoid unnecessary hospital readmissions
You feel overwhelmed coordinating care on your own
Your family needs additional clinical guidance and support
You want more consistency than standard home health provides
You live out of state and need a trusted clinical presence "on the ground"
You value personalized, relationship-based care
FAQs
How is concierge nursing different from standard home health?
Concierge nursing provides personalized, one-on-one clinical support that is not restricted by insurance limitations or standardized schedules. You decide how much support you need and how often. Standard home health is insurance-driven: the frequency, duration, and scope of visits are determined by what your insurer approves. Coverage ends when the insurer decides your loved one has met their goals—regardless of how you and your family feel about that.
Does insurance cover your concierge nursing services?
Our concierge nursing services operate on a private-pay model with transparent hourly rates and no hidden fees. We do not bill Medicare or traditional health insurance directly. By not relying on insurance, we are able to ensure care is driven entirely by your specific needs rather than coverage rules. If you’re interested in learning more about how to pay for home care after a hospitalization, read our blog post here.
What qualifications do your concierge nurses have?
Every Navi nurse is a Registered Nurse (RN) with at least 4 years of acute care experience, often from critical care or other high-acuity hospital settings.
Can a Navi nurse work alongside our current home health provider?
Yes, this is actually more common than most people think. Some families use Medicare home health for the visits it covers, and bring in a Navi nurse to fill in the gaps: additional clinical monitoring, more complex tasks, or simply more time. Navi nurses are experienced at working within an existing care team and communicating across providers to keep everything aligned.
How do you match a Navi nurse to our family?
Clinical fit comes first. We look at your loved one's diagnosis, medical history, procedures, and equipment needs and match accordingly. The Navi nurse who walks through your door has real, relevant experience with what your family is dealing with. From there, we consider communication style, personality, and any specific preferences you've shared. You don't get whoever is available. You get someone selected specifically for you.
How flexible are the visitation options?
Care is fully flexible and customized to your life. Visits are a minimum of one hour, with options for daily, twice-daily, overnight, and travel support to ensure you receive support at a pace that feels right for your everyday life.
Is there a difference between private-duty nursing and concierge nursing?
No, both describe the same model of care, and you’ll hear both terms used interchangeably.
WHAT MAKES NAVI NURSES DIFFERENT
Our Concierge Nurses Provide the Care You & Your Family Deserve
We ask what matters most to you and build your care plan around those goals, whether it’s playing with your grandkids again or simply staying in the comfort of your own home for as long as possible.